// FEATURE //
MEs dominate the UK
S business landscape, accounting for 60 % of UK employment and 48 % of revenue. Yet the sector faces challenges, which have the potential to inhibit successful technological adoption. Rising operational costs and volatile inflation have made it difficult to plan beyond the short-term, but with the correct expertise and insight, many SMEs will be able to operate from a more stable foundation to achieve their Digital Transformation goals.
Technology is no longer a side project
For smaller businesses, technology has shifted from a background function to something that shapes competitiveness, customer experience and day-to-day performance. But knowing that technology is essential doesn’ t make it easy to put into practice. Many Digital Transformation projects fail, not because leaders lack ambition, but because many SMEs don’ t have the specialist skills or spare capacity to manage large-scale change.
This is where the channel, particularly managed service providers( MSPs), is becoming indispensable. Rather than pushing tools in isolation, MSPs are helping SMEs make sense of their options, embed technology into the fabric of their organisation and feel more confident about the changes they’ re making.
Moving from‘ buying tech’ to‘ using it well’
Many firms are experimenting with AI and automation, but the complexity of combining these technologies into operations can make it hard to achieve productivity at scale. The challenge for many firms is not the availability of new tools but understanding how these tools support broader business goals.
With tighter margins, every purchase is scrutinised,
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FOR SMALLER BUSINESSES, TECHNOLOGY HAS SHIFTED FROM A BACKGROUND FUNCTION TO SOMETHING THAT SHAPES COMPETITIVENESS, CUSTOMER EXPERIENCE AND DAY-TO-DAY PERFORMANCE.
Intelligent SME. tech
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