// CASE STUDY // experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools necessary to achieve this goal.”

Gary Carlile, EVP, Customer Growth at nShift, said:“ Millesima customers expect outstanding service and complete trust that their purchases are stored, transported and delivered with the utmost care. As it continues to expand, the ability to seamlessly connect with the best carriers in each country and closely manage their performance will be critical to winning and retaining customers.”

D’ Hautefeuille added:“ We chose nShift because of the size of its carrier network and its comprehensive solution suite. We have moved from our initial introduction at the One To One Retail E-commerce event in Monaco to using multiple of nShift’ s solutions in only a few months, and we’ re very satisfied with the quality of the nShift team and very keen to see the results. It will provide us a driving force of our growth.”

D’ Hautefeuille took the time to talk to Intelligent SME. tech about the partnership:

Tell me more about Millesima.

Millesima was founded in 1983. Today, we are a leading wine merchant specialising in the sale of fine and rare wines from all over the world, including Champagne and en primeur wines. We seek to provide wine enthusiasts and collectors with access to the very best wines from renowned French regions such as Bordeaux, Burgundy, the Rhône Valley, Alsace and Champagne, as well as top international wines from countries like Spain, Italy, Germany, Australia and more. Today, over 2,500,000 bottles are peacefully ageing in the exceptional storage conditions of our 200-year-old cellar. We offer wine both ready for shipment and en primeur, sourced directly from top producers. and integrations for each carrier. The process limited our ability to scale quickly and efficiently, especially as it sought to expand its reach across Europe and beyond.

How has nShift allowed you to reach out to new markets?

nShift has enabled us to accelerate our European expansion by providing easy access to a large carrier offer in our targeted countries. The platform allows us to connect with the best carriers in each country without having to negotiate and set up individual contracts, saving significant time and resources. This enhances the delivery experience and helps us build trust and loyalty in new markets.

How much time has nShift saved in day-today operations?

It’ s difficult for us to quantify the exact number of hours saved. However, we are clear that nShift has saved us both time and money by eliminating the need to individually identify and set up carriers for each market. The streamlined process allows us to onboard new carriers

ENSURING THAT WINES ARRIVE SAFELY AND ON TIME IS ESSENTIAL FOR CUSTOMER SATISFACTION, TRUST AND RETENTION, ESPECIALLY AS WE EXPAND INTO NEW MARKETS.

What were your delivery operations like before implementing nShift Ship?

Before implementing nShift Ship, we managed our shipping processes by identifying and setting up individual carriers for each market or region. This approach was time-consuming and complex, as it required separate contracts

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