// CASE STUDY //
Fast-growing fine wine retailer, Millesima, has developed a new partnership with carrier management specialist, nShift, to optimise its European supply chain and reduce its costs. François D’ Hautefeuille, Head of Finance at Millesima, discusses how the nShift platform optimises its shipping processes and provides a more personalised experience to customers.
MILLESIMA AND NSHIFT RAISE A GLASS TO EUROPEAN FLOWS
illesima, one of the world’ s
M most-established fine and rare wine merchants, wants to accelerate its European development and strengthen its carrier network in Europe in 2025.
To support this strategy, it has implemented the nShift delivery management and experience platform. Since late 2024, Millesima has been working with nShift to improve logistics operations, expand its carrier network and significantly enhance the delivery experience for its customers.
Working with local nShift experts, Millesima initially implemented nShift Ship to manage and optimise its shipping processes. This solution is accelerating Millesima’ s European expansion by providing easy access to over 1,000 carriers in more than 190 countries.
Millesima no longer has to identify and set up carriers individually, saving money and time.
Because of the successful implementation of Ship, just months later, Millesima was eager to improve its delivery experience further and implemented nShift Track to provide customers with branded, real-time tracking updates on their orders. With notifications at every stage of the delivery journey, Millesima customers will have complete visibility on their orders from warehouse to doorstep with a personalised experience befitting the quality and value of their orders.
François D’ Hautefeuille, Head of Finance at Millesima, said:“ Our customers count on us to deliver their orders – which can be high valued – in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer
14 Intelligent SME. tech