intelligent

Another key challenge was creating that allimportant first impression . Maxi-Lease prides itself on its personal , friendly approach but also on making a good , professional business impression to set the tone for current and future business relationships . A bad first impression , where the call is not answered , or a client is kept on hold was high on the list of challenges to avoid .

Furthermore , as a small team there were elements to some roles that people simply did not enjoy and one such area was outbound calling . Marsh said : “ Larger businesses have a specialist outbound calling team , a team who regularly contact clients to see if they still require help or wish to change their car . We had people who were great at customer service and sales , but this area seemed to be harder to fulfil .”

The solution to be able to continue to focus on what they were good at and to create a good impression while allowing the flexibility and space to hire the right person .

The inevitable Google search highlighted Moneypenny ’ s services and encouraged Marsh to call to find out more . “ Moneypenny was my first click and after gathering all the information , I knew that it would be a good fit for us , almost too good to be true ,” said Marsh . “ However , I also assumed that this would be unachievable for us due to the expenditure attached to it . I was pleasantly surprised and so we agreed an interim package for Moneypenny to handle just our call-answering , initially .

“ Now , I can finish the task in hand without panicking that the call I have just missed

Previous page : Steve Marsh , Manager of Maxi-Lease Car & Van Finance and Maxi-Lease Insurance Solutions

Maxi-Lease required a short-term callanswering service to allow the rest of the team

WHEN WE WERE INTERVIEWING FOR A NEW MEMBER OF THE TEAM , WE WOULD MISS CALLS AND THAT WAS ALWAYS AT THE BACK OF OUR MIND .