With thousands of vehicle leasing brokers in the country , Maxi-Lease specialises in a personal , approachable and professional approach to clients , going that extra mile . It is a small business , but is in the same market as bigger companies with more money , staff and resources , so maintaining its personal approach is critical for its business and success .

A small business , with four employees , means a tight team and when one of the Maxi-Lease team left their role , it left a hole in the business that needed to be filled quickly . Steve Marsh at Maxi-Lease said : “ Every lead matters . We ’ re a small team up against some of the big boys with massive marketing budgets and a staff of over 600 people , so we can ’ t miss a single call .

“ When we were interviewing for a new member of the team , we would miss calls and that was always at the back of our mind . We knew that those calls could be important or urgent , and we didn ’ t want to leave the caller waiting so we were all trying to balance

Maxi-Lease Car & Van Leasing provides business and personal vehicle leasing options , as well as offering specialist insurance solutions . While looking to replace a member of the team responsible for front of house it outsourced its call-answering to Moneypenny , a leading provider of outsourced phone answering , live chat and digital communications . This stop-gap led to a more permanent partnership and increased productivity . Steve Marsh , Manager of Maxi-Lease Car & Van Finance and Maxi-Lease Insurance Solutions , told us more about how the partnership developed .

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