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intelligent

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Intelligent SME. tech is an Intelligent Global Media publication for professionals with an interest in global SME news and events.

ello and a warm welcome to the 66th edition of Intelligent SME. tech. Within these pages, you will find news from around our regions, alongside features and whitepapers, with a core focus on technology for SMEs. email account instantly. But customer expectations are high – websites are expected to perform, no matter what the size of the company. Suhaib Zaheer, SVP & GM, Managing Hosting at Cloudways, explains why SMEs need to focus on everyday performance fundamentals. Turn to page 35.

On this month’ s front cover, we feature Gavin Dilkes, Director at Synergy Personnel Services, a recruitment firm based in Leicester in the UK. Its previous CRM system was creating friction for both candidates and clients and changes needed to be made. Looking for a more flexible, integrated solution, Synergy approached Web Alliance, which provided a customised recruitment CRM designed around Synergy’ s specific processes, rather than forcing the business to adapt to generic software. Turn to page 14 to read more.

Our Talking Point is from Charlotte Webb, Marketing and Operations Director at Hyve Managed Hosting, who discusses the new UK government campaign which encourages more businesses to sign up to its long-running Cyber Essentials scheme. Turn to page 18 to read more.

We also have an Intelligent Technology section dedicated to all the latest technology developments affecting SMEs and a page called Project Round-Up which features news from across our regions.

I hope you enjoy the magazine and if you’ d like to contribute to any future issues, please contact me by emailing rebecca. miles @ intelligentglobalmedia. com

Rebecca Miles Managing Editor

Customer behaviour across the hospitality sector is changing. Adults of all ages are going out with different expectations, priorities and purchasing habits. Patrick Clover, CEO and Founder, Stampede, explains the important role that data plays in helping growing SME hospitality businesses define and refine their proposition and meet all generations’ guest needs appropriately. Turn to page 24 to read more.

SMEs no longer need to hire a specialist to get online. They can design their own websites if they want to, launch their own social media pages within moments and set up a business

Intelligent SME. tech

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