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Building on a successful track record of joint projects, the partnership will enhance Vega IT’ s Seamless Experience initiative, helping organisations reimagine how customers interact, authenticate and move between services. By combining intuitive design with advanced biometric assurance, the partnership aims to remove friction from everyday interactions while maintaining the highest levels of trust and compliance.

“ This partnership represents an exciting opportunity for our clients,” said Nikola Prelevic, Executive Partner, Vega IT UK.“ Daon’ s technology allows us to create experiences that truly flow, where customers can move easily between in-person and online interactions without disruption. It’ s about making services feel effortless, so people can focus on getting on with what matters to them.”

Together, Vega IT and Daon are setting a new benchmark for biometric-powered digital experiences, where innovation, trust and simplicity work hand-in-hand to create lasting value for businesses and their customers.

Clive Bourke, President of EMEA & APAC at Daon, spoke to Intelligent SME. tech about the partnership.

How does this partnership help Daon expand the reach or applicability of its biometric and identity assurance solutions?

Partnering with Vega IT allows us to bring Daon’ s identity verification or proofing capabilities, such as taking an unknown person on an unknown device through a remote process to become a trusted identity, into a broader range of realworld customer journeys. It also helps Vega IT bring passwordless authentication to their customer digital journeys, moving away from phishable credentials and weak knowledgebased solutions

Vega IT has a strong track record delivering complex digital products across several industries, so our technology is being applied in environments where identity is critical but often underserved.

By combining their engineering expertise with our digital identity platform, organisations can adopt secure, high-assurance biometrics without needing to build or maintain that capability themselves. It extends our reach into more industries and more enterprise use cases while keeping the quality and integrity of the Daon experience consistent.

What made Vega IT the right partner for delivering a more holistic, customer-centric identity experience?

Vega IT has a clear focus on user-centric design and the practical realities of delivering digital services at scale. They understand that identity cannot sit as an isolated component – it must be interlinked into the broader customer journey.

They also bring deep engineering capability, which means our identity verification and authentication solutions can be integrated cleanly and responsibly, without compromising trust.

How does Daon balance security, compliance and user convenience when integrating its technology into third-party customer journeys?

This balance is at the core of Daon’ s platform. Every deployment is built around risk-based decisioning, ethical and privacyby-design principles and strong biometric assurance, but we never lose sight of the user experience, which is one of core values.

Our goal is to give partners like Vega IT the tools and the solutions to address their client’ s identity verification and authentication needs. Daon’ s TrustX platform is modular and fully orchestrated, so our partners can meet local regulatory requirements, maintain strong assurance levels and still deliver a fast, intuitive journey for the end-user.

What innovations in Daon’ s nextgeneration identity platform will be leveraged to support Vega IT’ s Seamless Experience initiative?

Low-code orchestration, enabling Vega IT and other partners to design and

CUSTOMERS EXPECT THE SAME LEVEL OF TRUST AND CONVENIENCE REGARDLESS OF WHETHER THEY’ RE ON A MOBILE APP, A WEBSITE OR IN A BRANCH OR SERVICE LOCATION.

Intelligent SME. tech

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