// CASE STUDY //
Daon is at the forefront of digital identity fraud prevention and is a trusted global partner in both the public sector and for some of the world’ s most iconic brands. The SME has chosen to work with Vega IT, a leader in software development and systems integration, to deliver seamless, secure customer journeys across every digital touchpoint. Clive Bourke, President of EMEA & APAC at Daon, discusses what the partnership means for customers.
PARTNERSHIP TO DELIVER SEAMLESS BIOMETRIC- POWERED CUSTOMER IDENTITY JOURNEYS
aon has been a pioneer in
D digital identity for more than a quarter of a century, trusted by leading organisations across sectors including banking, FinTech, travel, healthcare and government. Its technology underpins some of the most secure and user-friendly authentication journeys in the world, helping millions of people connect and transact safely every day.
By integrating Daon’ s next-generation identity assurance solutions with Vega IT’ s experience in digital product development and customer journey design, the collaboration will enable organisations to streamline operations, reduce manual checks and deliver secure, low-friction authentication to the user, resulting in greater customer confidence, improved satisfaction and increased loyalty. The partnership aims to:
• Provide fluid experiences across both physical and digital touchpoints
• Simplify operations by eliminating manual checks and repetitive authentication
• Build lasting trust with solutions that are intuitive, discreet and reliable
• Increase satisfaction, engendering loyalty and ultimately increasing customer life-time value.
“ This partnership represents an exciting evolution in our approach to delivering customer-centric identity solutions,” said Clive Bourke, President of EMEA & APAC, Daon.“ By combining Daon’ s authentication capabilities with Vega IT’ s strength in designing unified customer journeys, we’ re providing organisations with what their customers are increasingly demanding: experiences that feel effortless across every touchpoint, whether physical or digital, without compromising security or trust.”
14 Intelligent SME. tech