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ANY TRAVELLERS
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CONSIDER Eurailing and Interrailing around Europe a rite of passage . Over the years , the idea of train hopping across Europe has captured the imagination of all age groups , even as further-afield destinations have become increasingly accessible .
Eurail and Interrail Passes allow travellers to explore 33 European countries by rail , providing access to more than 250,000 kilometres of railway tracks . More than 1,200,000 Interrail and Eurail Passes were sold in 2023 , a 25 % growth from 2022 . Eurail and Interrail Passes are marketed and managed by Eurail B . V . which is owned by over 35 European railway and shipping companies .
With thousands of customers and multiple pass options , Eurail ’ s customer service team has always been in high demand , especially in peak summer season when the team can grow from 60 agents to up to 110 .
While agents deal with similar queries to many B2Cs , there is an extra layer of emotion when things go wrong with travel ; let ’ s face it , being stranded in a foreign country isn ’ t exactly anyone ’ s idea of a good holiday . But itineraries don ’ t always go to plan –
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I ’ M HONESTLY SO PROUD THAT THE COMPANY IS NOW MORE FOCUSED ON THE CUSTOMER – LAST YEAR WE ANALYSED CUSTOMER STRUGGLES , DELVED INTO OUR INSIGHTS AND WORKED OUT WHAT WE COULD IMPROVE .
Intelligent SME . tech
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