IMPROVING THE EURAIL EXPERIENCE WITH THE HELP OF ZENDESK

Eurail helps travellers explore 33 European countries by rail – more than 1,200,000 Interrail and Eurail Passes were sold in 2023 . With thousands of customers and multiple pass options , Eurail ’ s customer service team has always been in high demand , especially in peak summer season when the team can grow from 60 agents to up to 110 . An influx of queries resulting from the postpandemic travel surge left Eurail ’ s agents overwhelmed . But thanks to partnering with Zendesk , customer enquiries have reduced , and agents can focus on more pressing problems .

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