// REGIONAL ROUND-UP //
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AFRICA | APAC | EUROPE | MIDDLE EAST
| NORTH AMERICA
QUEST NUTRA PHARMA DIGITISES CRITICAL QUALITY MANAGEMENT AND OPERATIONAL PROCESSES WITH KISSFLOW
Quest Nutra Pharma ( Quest ), a leading manufacturer of nutraceuticals / pharmaceuticals food supplements , has partnered with Kissflow to streamline and enhance its mission-critical workflows using the vendor ’ s low-code platform . By digitalising over 30 processes , Quest has not only been able to move towards paperless operations , but also managed to automate large portions of its operations , yielding efficiencies and accuracies , translating to enhanced quality assurance , market compliance , deviation and change control and more .
From its factories and entities in the UAE , UK and EU , Quest manufactures 8 million blister packs , 200 million tablets and 14 trillion probiotic bacteria annually . Smoothly running operations at this impressive scale is a significant undertaking , stated Abhra Chandra , Senior Executive Quality Management
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WE ARE ABLE TO VISUALISE WORKFLOWS AND DEVELOP THEM IN KISSFLOW EASILY .
System ( QMS ) at Quest , who was involved in designing the quality-related workflows on Kissflow . He said the QMS process in Quest Nutra Pharma typically involves change control , market compliance , non-conformance , deviation and CAPA activities . “ Our workflows are complex ,” he added .
Seeking to address the lack of visibility and accountability in its legacy paperbased processes , the company ’ s IT team implemented Kissflow ’ s low-code platform . This platform enables all employees – not just IT staff – to conveniently design and deploy detailed digital workflows . Commenting on the value that this ‘ democratisation of IT ’ brings , Chandra said : “ Unlike an offthe-shelf product , Kissflow as a platform not only streamlines the quality assurance process but also many other core processes related to HR , engineering , IT and more which were manual processes earlier . It is a single solution that caters to all our organisational needs . This saves us a lot of money and eliminates the struggle of managing multiple tools .”
“ Kissflow is easily customisable and is very user-friendly . We are able to visualise workflows and develop them in Kissflow easily . And the development time , compared to other solutions , is less ,” he added . Pruthvi Jith , the Head of IT at Quest who worked to ensure the smooth implementation of Kissflow , seconded this saying : “ Kissflow is not as complicated as other competitor products in the market . It is also cloud-based with a clean and simple UI .”
Critically , Kissflow is compliant in all regions where Quest Nutra Pharma operates . Prasanna Rajendran , Vice President – EMEA , Kissflow , said : “ We have invested to ensure our clouddelivered solutions meet the industry ’ s highest standards of availability and security . In deploying our low-code platform , Quest has demonstrated how organisations with highly complex and regulated operations can unlock massive efficiencies by digitising and automating their processes . I have no doubt that the solution will go well beyond its initial intended purpose and translate to new and impactful opportunities for Digital Transformation across their enterprise .” �
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