Intelligent SME.tech Issue 43 | Page 46

// END-USER INSIGHT //

THE FACT THAT I CAN NOW SEE
EVERYTHING IN ONE PLACE MEANS THAT I AM ABLE TO SEE EXACTLY WHAT
WE NEED TO DO AS A BUSINESS
IN ORDER TO ACHIEVE
GROWTH . templates it takes just five minutes because all we have to do is proofread and spell check .
If you have saved time using ToolTime , how have you used that time ?
By saving time on paperwork , ToolTime has enabled me to start going back to the customers who don ’ t accept their quote to understand why they haven ’ t gone with us . Most of the time customers wouldn ’ t decline a quote if they didn ’ t want to go with us , they would just not reply . About 1 % of people come back to us to decline a quote . The others just don ’ t acknowledge it . With the time we save using ToolTime , we are now able to go back to the customer and get feedback to see why they haven ’ t accepted . Sometimes we even win them back .
Will ToolTime help you grow ?
Yes ! ToolTime has already helped to grow the business by 20 % in terms of profit . The fact that I can now see everything in one place means that I am able to see exactly what we need to do as a business in order to achieve growth . The time saved on paperwork is actively contributing to my own ability to solicit feedback on our quotes and pursue leads that I might not have been able to go after previously . As we add more employees to the software further down the line and start to use the time tracking feature , I will also be able to monitor their working time much better . For now , I am able to see exactly what we need to focus on . �
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