Intelligent SME.tech Issue 38 | Page 4

// CONTENTS // ISSUE 38

THOUGHT LEADERSHIP
25 .
PREDICTIVE INTELLIGENCE : Driving
change : the shift from CRM to CX
34 .
EXPERT PROFILE : Why UK SME IT admins are dissatisfied in their roles
6 .
55 .
NEWS

14 .

LATEST UPDATES : News affecting you and your business
REGIONAL ROUND-UP :
An update of news from around our regions
28 .
41 .
FEATURES
FEATURE : What will 2024 have in store for technology businesses ?
FEATURE : Fast-track your career with industry-specific IT certifications : closing the skills gap in South Africa in 2024
VERTICAL

34 .

12 .
LATEST INTELLIGENCE :
Whitepapers from Schneider Electric and Cisco Meraki
ANALYSIS
37 .
INDUSTRY UNLOCKED :
How real-time insights can empower educators and enhance the educational journey for students
CUSTOMER STORY
14 .
64 .
TECH TRENDS : Businesses advised how to ensure AI is being used safely
SCALING UP : Selling on Amazon opened up our customer base and increased sales
44 .
48 .
END-USER INSIGHT :
IT specialist partners with conservation charity to detect illegal cardamom cultivation
INTELLIGENT SECTION

28 .

18 .
INFOGRAPHIC : Optimising office environments for work efficiency and health of workers
20 .
EDITOR ’ S QUESTION :
What are your top tips for an SME starting out on its e-commerce journey ?

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48 .

37 .
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