intelligent

MSP ’ S ABILITY TO DELIVER SIGNIFICANT RESULTS IS A BELIEF WIDELY SHARED BY ALL SURVEYED IT PROFESSIONALS .

Denis Dorval , VP International ( EMEA & APAC ), JumpCloud down and causing dissatisfaction . Keen to explore why this was the case , we delved into what might be causing this frustration and found that adoption of managed service providers ( MSPs ) in the UK is slightly less mature than in other regions surveyed . Therefore UK-based IT admins are bearing responsibility for a greater proportion of the more routine and mundane tasks in-house .

This could be contributing to overall job dissatisfaction , and it wasn ’ t surprising therefore that 30 % of surveyed UK respondents said they are now considering engaging an MSP .

Today , there are more than 4,000 MSPs in the UK , and traditionally they used to manage or deliver IT services like infrastructure , security , networking and applications . When IT infrastructure became crucial for business success , organisations started outsourcing their IT processes including infrastructure installation and management , networking , security and data warehouse management ; this gave them access to the MSP ’ s expertise and capabilities without incurring high costs .

But a modern-day managed service provider may now also manage an organisation ’ s other business needs , such as staffing ,