IT admins in the UK have had a lot to deal with in the last few years as they help employees adjust to remote and hybrid working . At the same time , they are helping their customers digitally transform . This increased workload has led to some dissatisfaction among IT admins . Denis Dorval , VP International ( EMEA & APAC ), JumpCloud , explores how a managed service provider can help solve the problem .

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For SMEs , the IT admin plays an even greater and more significant role in the day-today operations of the business . Downtime costs money and , without a big IT team and bottomless resources , the IT admin has become the puppet master of the IT system , tasked with ensuring the smooth running of a never-ending show , with a cast of colleagues performing from anywhere , at any time , on any device .

User expectations have accelerated

New hybrid environments means that we want flexibility , choice , a frictionless experience , security and the ability to Bring Your Own Device ( BYOD ) as well as work from any location ; a challenge to say the least . In addition , the past three years have not been easy for IT admins , who are ultimately responsible for making work , work . They have had to navigate the chaos of enabling remote access and now they must contend with the new hybrid working environment , while they continue to slave away digitally transforming the business .

With digital and identity transformation initiatives in full swing , UK IT admins are understandably feeling somewhat dissatisfied with their lot . Unfortunately , this is supported by results from our latest Q2 2023 SME IT Trends Report . Polling 1,221 IT admins in the US , UK and France , it shows that UK IT admins are less satisfied than their global counterparts , even though they are working less overtime and are less likely to report feeling overwhelmed . Fifty-eight percent of UK respondents reported feeling somewhat or very overwhelmed with their job responsibilities and expectations ; this compares to 65 % of global respondents .

However , UK IT admins are 9 % less satisfied in their roles than last year . Whereas 57 % of global respondents stated they were happier in their roles than last year , less than half of UK respondents ( 48 %) shared the same sentiment .

Variety of work causing dissatisfaction

This implies that it is the nature , not the volume , of work that is getting UK IT admins

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