Intelligent SME.tech Issue 38 | Page 15

intelligent

// TECH TRENDS //

from inputting sensitive information into AI systems and verifying any information and responses produced by AI programs .”
Here are five ways to ensure that AI is being used safely in your business :

1

Do your research
When businesses are starting to look at implementing AI programs , it ’ s vital that they do their due diligence . Does the program have a good reputation ? What is its data set based on ? Does it have bias ?
Doing ample research will also help businesses understand the specific needs and goals they aim to achieve through AI integration . This will enable them to identify the most suitable AI technologies and providers that align with their requirements , as well as assess potential risks , limitations and ethical considerations associated with AI usage . This will all help businesses ensure compliance and avoid any potential negative consequences .

2

Train your workforce
Businesses need to recognise the impact that AI implementation will have on the workforce and plan for effective change management . They should also provide sufficient training and support to help employees adapt to AI technologies while ensuring that they understand the benefits and limitations of AI to foster a smooth transition .
Training staff before implementing new AI technologies will help familiarise employees with the capabilities and functionalities of AI systems , enabling them to leverage these technologies effectively . Training also ensures that employees understand the purpose and potential benefits of AI , encouraging acceptance and reducing resistance to change . Additionally , it equips staff with the necessary skills to operate , monitor and interpret the outputs of AI systems accurately .

3

Keep private information private
Businesses should refrain from uploading or inputting sensitive or private information into AI systems or chatbots to safeguard the privacy and security of their data . This
Patrick Wake , Group Director of Information Security at FDM Group

BUT IF USED INCORRECTLY OR IF BUSINESS LEADERS DON ’ T PREPARE THEIR ORGANISATIONS PROPERLY BEFORE IMPLEMENTING THESE AI-LED PROGRAMS AND SOFTWARE , IT CAN ALSO PRESENT SIGNIFICANT RISKS .
Intelligent SME . tech
. tech
15