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How has the business grown since it started and how have you ensured growth ?

Since we founded Tapoly in 2016 , we have maintained an average yearly growth rate of 200 %. This has continued over the course of the past 18 months , despite the challenges presented by the COVID-19 pandemic . To reach this , we have secured multiple rounds of investment and are now in the process of raising a further £ 2 million , with 60 % committed .

To date , we have more than 40 global partners in Asia , North America , Australia , Europe and the UK . Alongside this , we have sold more than 18,000 insurance policies and are always looking to expand our product line and partnerships . Our latest launch is a new treatment risk insurance product , in partnership with Peach Pi , that uses our SaaS platform to give auxiliary health professionals cover tailored to their activities .

I have ensured growth by maintaining a growth mindset . Being a business owner means facing challenges each day , so I am always learning from those around me and expanding my network . I also think it is important to keep maintaining the values to support learning and development , such as reliability , working hard and being on time . This growth mindset also helps to build my resilience , which has certainly been important over the past 18 months .

What has your own career looked like so far ?

I trained to be a chartered accountant and have previously worked in investment banking ; my last job was as an internal audit director at UBS . Prior to founding Tapoly I also worked at Deutsche Bank and JPMorgan Chase , so I had a great deal of experience in the FinTech sector .

The concept for Tapoly came in 2016 when I decided to let my flat through Airbnb . I searched for an insurance policy that would protect my property , protect my guests and protect me against the risks of doing business , while providing the kind of shortterm flexibility the sharing economy thrives on , but I couldn ' t find one anywhere . So , Tapoly was born , along with my co-founder Sam , and we have been building and expanding the business ever since .

What advice would you offer other C-suite executives to ensure each voice is heard ?

I think being as inclusive a leader as possible is key here ; it ' s about listening to everyone in the team , taking their ideas on board and creating space for everyone to shine . I think it ' s also important to realise that great ideas and good advice can come from all around – as a leader you need input from all kinds of different people around you to help you grow your business .

It ’ s not about personally being the best in everything but it ’ s about being able to find resources and get help where needed . If you ’ re not actually listening to your team , you could miss the next great opportunity for your business .

What are some of the key challenges your customers are experiencing and how are you addressing these ?

The main challenge facing our customers at the moment is the ongoing impact of the hard insurance market . Increased demand , reduced capacity and increasing claims mean insurers are looking to find alternative distribution and reduce operating and claim costs . The hard market also brings an increased risk for insurers . This risk requires extra data to evaluate whether insurers should offer cover .

AI and Big Data applications by InsurTechs can join up these dots , using things such as social data and the Internet of Things to cross-reference risk and improve reliability . Insurers are beginning to really recognise the power of AI and Big Data in both underwriting

Previous page : Janthana Kaenprakhamroy , CEO and Founder of Tapoly

BEING A BUSINESS OWNER MEANS FACING CHALLENGES EACH DAY , SO I AM ALWAYS LEARNING FROM THOSE AROUND ME AND EXPANDING MY NETWORK .