Intelligent SME.tech Issue 01 | Page 46

// END-USER INSIGHT //

WE ’ RE IN THE PROCESS OF BECOMING A MULTI-SITE
NETWORK FROM HAVING ONE FULFILMENT CENTRE TO FOUR IN THE NEXT COUPLE
OF YEARS . comes down to providing the best possible experience for our customers .
Access to real-time performance data helps us proactively resolve potential customer related issues such as a missing item before it gets to our customer ’ s door . Most importantly , enhanced efficiencies on the picking lines mean we can continue to push our marketleading customer proposition of the most choice , quickest delivery lead times at the best value for our customers .
How far would you say this solution has enabled your organisation to scale ?
We ’ re in the process of becoming a multi-site network from having one fulfilment centre to four in the next couple of years . Databricks is already helping us make key decisions on how our future factories look and is an essential in helping us make data-driven decisions for the longer term as we scale .
What advice would you offer other organisations looking to implement similar technology ?
A platform like this is an invaluable part of an effective data strategy . We have reduced the time it takes to develop new ideas from days to minutes and increased the availability and accuracy of our data .
For any tech business scaling at pace like we are , you will feel the benefits of a platform providing real-time data insights . �
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