Intelligent SME.tech Issue 42

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ISSUE 42
Providing technology intelligence for smart SMEs

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. tech www . intelligentSME . tech

IMPROVING create

Steve Marsh from Maxi-Lease Car & Van Finance discusses how Moneypenny ’ s call-answering and outbound calls services help a good first impression and increase productivity .

PROCESSES

FROM RECRUITMENT TO RETENTION Concetta Yates from Blue Prism explains how intelligent automation is replacing high-volume , lowcomplexity HR tasks .
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UNDERSTANDING SOCIAL ENGINEERING Adam Pilton from CyberSmart talks about how small organisations are specifically vulnerable and the best way to remediate these vulnerabilities .
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THE WORKPLACE TECHNOLOGY REVOLUTION Mark McDermott , CEO , ScreenCloud , talks about the unique challenges of keeping deskless workers engaged and productive .
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