// INDUSTRY INSIGHT //
Eriona Bajrakurtaj, CEO, Majors Accounts see what is happening across the business and make informed decisions quickly.
Technology should make that easier. But for many SMBs, the challenge is no longer simply whether they have the right digital tools – it is whether those tools work together effectively. The average UK SMB uses between seven and nine digital systems. When information sits across different platforms, owners can still find themselves manually moving data, reconciling different sources or piecing together information to understand how their business is performing.
In other words, digitising a process does not necessarily make it simpler. If technology adds more systems, steps or information to manage, it risks creating a digital version of the very administrative burden it was meant to remove.
Digital-first should mean simpler, not more technology
For many SMBs, technology is already embedded across their financial operations. The opportunity now is not necessarily to add
36 Intelligent SME. tech