// CASE STUDY //
Starfish Loves Coffee is an awardwinning brunch spot in London. By day it is a celebrity boozy brunch spot, and by night, on Friday and Saturday evenings, the venue provides a cocktail bar and tapas. The company chose to work with Stampede, a provider of unified guest engagement technology, to work on customer retention. Aykut Hilmi, Artistic Director and Co-founder at Starfish Loves Coffee, discusses how the platform has helped boost customer loyalty, increase bookings and provide vital statistics to help the brunch house grow.
STARFISH LOVES COFFEE RETAINS CUSTOMERS WITH STAMPEDE’ S GUEST ENGAGEMENT
tarfish Loves Coffee, a
S boozy brunch destination in London, has grown its customer relationships and maintained customer retention using Stampede’ s guest engagement platform. Stampede’ s solution has enabled Starfish Loves Coffee to increase bookings and enhance its marketing and customer engagement, raising customer retention to around 85 – 90 %.
In November 2025, Starfish Loves Coffee celebrated its 10-year Jubilee. As part of the celebrations, it unveiled a new Sunday French Brasserie menu and wanted to develop an outreach campaign to customers that would generate immediate excitement – and guarantee full bookings for the first two Sundays in November. To achieve this, the team created an exclusive, time-sensitive, 50 %-off promotion for guests who booked within a four-hour window of receiving the marketing campaign: an offer designed to spark urgency and introduce loyal and new diners to Starfish Loves Coffee’ s updated menu.
By using the Stampede Marketing Workflows module, the Starfish Loves Coffee team launched an automated campaign that:
• Emailed their Jubilee guest list with the limited-time offer
• Detected bookings made inside the fourhour promotional window
• Instantly sent qualifying guests their 50 %- off voucher
• Tagged those guests into a new segment for future targeted campaigns
Stampede’ s guest engagement platform has been built from the ground up specifically
14 Intelligent SME. tech