// CASE STUDY //

As an e-commerce-led SME, tea retailer, JP’ s Originals, faced the challenge of implementing a secure and reliable online payment system that could integrate seamlessly with its Shopify website. Ensuring payments were easy to set up, simple to manage and scalable for growth was a key priority. JP’ s Originals selected Worldpay eCommerce to overcome this challenge, enabling fast and secure online payment processing. JP’ s Originals’ Founder, Urvashi Agarwal, speaks about the heritage of the brand and how the payments system has met the business’ specific needs.

P’ s Originals’ Founder, Urvashi

Agarwal, was inspired by her grandfather, Jaideo Prasad( JP), a well-respected tea grower in India, to create JP’ s Originals to make authentic teas accessible with an emphasis on provenance, sustainability and plastic-free packaging. The company also offers CBD-infused blends, a range developed after Urvashi experienced a health issue and subsequently actively sought natural wellness solutions.

Agarwal always felt disappointed with the tea offerings from retailers, so she sought to create a brand that would really stand out from the crowd. The focus was incredibly simple: high quality, whole leaf teas with transparency on leaf grading and provenance.

Agarwal offers her diverse range of products online through the JP’ s Originals website, and they are also available at major retailers, including Harrods, Daylesford and Whole Foods.

It was important that when it came to JP’ s business, the payment system Agarwal selected would have to be very easy to integrate with its Shopify-based website and accept CBD products. She was looking for a worldwide brand she could trust. This is where Worldpay came in.

JP’ s Originals uses Worldpay eCommerce for processing fast, secure online payments, and Worldpay Dashboard for valuable insights and a view of each stage of the payment process in real-time – from transactions to settlement to invoicing. Worldpay was able to advise on the best course of action to take in addressing the business payments needs, and for Agarwal, Worldpay’ s reputation in the payments industry provided a source of comfort for both her and her clients.

14 Intelligent SME. tech