// CASE STUDY //
PROCare, a leading UK manufacturer of accessible wet rooms, bathrooms and adaptive kitchens, has significantly expanded its operational capacity and warehouse efficiency after implementing Forterro’ s ERP and WMS solution, Orderwise. Adam Balmer, IT Manager from PROCare, discusses how the solution has improved business operations.
PROCARE ACHIEVES 300 % ORDER CAPACITY INCREASE AND 99 % PICKING ACCURACY WITH FORTERRO’ S ERP SOLUTION
ROCare has increased the
P number of daily orders it can process from 50 to 200 +, boosted picking accuracy to 99 % and scaled its warehouse operations to 75,000 sq. ft. as demand continues to grow nationwide.
Founded in 2001 as a supplier of shower trays, PROCare now supplies adapted bathrooms and wet-room solutions to housing associations, local authorities and contractors across the UK. As its product range and customer base expanded, the company’ s manual processes and legacy systems lacked the visibility and control required for sustained growth.
“ Before Orderwise, processing 50 orders in a day was time-consuming. Now we’ re regularly doing 200 + and handling far more products, all thanks to Orderwise making us more efficient,” said Adam Balmer, IT Manager, PROCare.“ Orderwise just works – the prompts, the accuracy, the flexibility. It means we can keep growing without adding more people.”
Manual order entry and paper-based picking meant warehouse teams previously relied on memory to locate and select items. Today, every bathroom order is picked, labelled and tracked individually using handheld scanners and guided walk routes, a transformation that has drastically reduced errors and driven improved customer satisfaction.
“ Our picking errors are so low that even ISO auditors don’ t believe us, we’ re at around a 99 % success rate,” Balmer continued.“ Having that level of confidence across the warehouse is game-changing, especially when you’ re supplying complex, high-value bathroom components.”
14 Intelligent SME. tech