// SCALING UP //
EALTHCARE RM IS a leading
H integrated healthcare provider dedicated to helping organisations by providing a framework for managing employee health, assessing specific occupational risks, as well as the workforce’ s underlying personal risk factors. With multiple departments, including occupational health, mental health care, functional health and more, the business tailors its offering to individual clients to provide a fully integrated service and proactively support employee wellbeing.
As with any healthcare organisation, the company is highly regulated and compliance is critical to its operations, ensuring patient data remains protected, business continuity is upheld and service quality is consistently maintained.
With new and mounting regulations such as the NIS2 directive taking effect and increased cybersecurity threats, Healthcare RM was facing mounting pressure to remain compliant. The team knew that robust quality management, information security and cybersecurity were paramount to establishing the company as a trusted healthcare solution. As such, the business successfully achieved UKAS certification to ISO 27001, ISO 9001 and ISO 22301, but was seeking a simpler way to manage its compliance.
However, the company’ s reliance on manual compliance processes was becoming increasingly inefficient, making it difficult to maintain real-time oversight and prepare for audits efficiently.
With compliance requirements becoming more complex, Healthcare RM recognised the need for a streamlined, automated approach that would allow it to maintain high compliance standards and reduce workloads, without increasing operational costs.
The challenge
Healthcare RM managed compliance using spreadsheets, document storage systems and manual email reminders. While these methods had been sufficient in the past, they were no longer sustainable as the company expanded. It needed a solution that would allow it to easily manage multiple ISO standards, allowing it oversight of overall progress, task assignments and completion status. Preparing for audits required significant administrative effort, with compliance managers spending excessive time collecting documentation, verifying policies and ensuring security measures were properly implemented across multiple departments.
The time-consuming nature of this approach diverted resources away from more strategic security initiatives and increased the risk of human error. Compliance tasks relied on individuals remembering to update records and maintain audit trails, making it challenging to ensure consistent adherence to regulatory requirements and ease of use for external auditors was also vital. The lack of realtime visibility over compliance status meant potential gaps in security could go unnoticed, posing both financial and reputational risks.
Beyond inefficiencies, the growing cost of compliance was another pressing concern. As regulatory requirements increased, so did the workload, leading Healthcare RM to consider hiring additional staff to manage compliance. However, this would have added significant expenses, making it crucial to find a smarter, more efficient solution that could automate compliance processes while maintaining high
// standards of governance.
The solution
Seeking to modernise its approach, Healthcare RM implemented ISMS. online, a cloud-based compliance management platform designed to simplify and centralise the governance of security and quality standards. The platform provided a structured and intuitive system that enabled Healthcare RM to manage its ISO certifications with far greater efficiency, transferring the management of all three of its existing UKAS-accredited certifications: ISO 27001, ISO 9001 and ISO 22301.
The platform allowed the team to easily view and manage its certifications under one roof, centralising compliance efforts with a
THE TIME-CONSUMING NATURE OF THIS APPROACH DIVERTED RESOURCES AWAY FROM MORE STRATEGIC SECURITY INITIATIVES AND INCREASED THE RISK OF HUMAN ERROR.
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