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“ In Australia, software sprawl is holding organisations back and taking the wind out of their sails. Budgets are overflowing, compliance risks are piling up and scaling feels like sailing with a dropped anchor,” said Keith Payne, Regional Vice President, APAC at Nintex.“ Nearly every mid-market organisation knows it’ s a problem, but with IT teams stretched thin, fixing it can feel like trying to bail out a sinking ship with a teacup.”
While most acknowledge the problem – 93 % say that addressing SaaS sprawl should be a top priority – more than half( 58 %) admit their current orchestration processes are ineffective. This was the highest rate across all countries surveyed and the impact is being felt.
The vast majority( 91 %) report a moderate-tomajor financial impact, while 41 % cite rising security and compliance risks and over a third( 34 %) say sprawl is directly limiting their ability to scale. Despite this, 77 % place full responsibility for managing SaaS sprawl on IT teams that are often under-resourced and stretched thin, without the time, budget or headcount to implement a cohesive strategy.
“ Many local organisations are layering new software over old processes in a race to fill capability gaps with band-aid fixes,” said Payne.“ It might solve the problem of the day, but over time it’ s creating deeper disconnections between systems, teams and workflows.”
While the report found that Australia leads other countries in leveraging AI to overcome software sprawl, the path to resolution will require more than just AI. The report highlights deeper systemic issues, including a lack of staff enablement. Only 34 % provide training to help employees effectively use software, a critical gap that contributes to shelfware and shadow IT.
“ Let’ s be clear, no amount of software can save a broken process,” Payne said.“ If organisations keep piling on tools without fixing the foundations, they’ re not transforming, they’ re treading water with a sinking stack.” �
Keith Payne, Regional Vice President, APAC at Nintex
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