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Bringg increases cart conversion and customer loyalty with accurate e-commerce delivery promises
Bringg, a last-mile solutions leader, has announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during e-commerce checkout to increase customer loyalty and compete.
Seventy-nine percent of consumers say they will not purchase from a brand again if they have a poor delivery experience. Anything other than on-time delivery negatively impacts future loyalty.
Bringg’ s new extension makes accurate delivery promises possible. It instantly and continuously evaluates both internal and external variables, including real-time capacity, order requirements, driver compliance attributes, customer profiles, service area, service level agreements( SLAs) and blackouts.
With Bringg Dynamic Delivery Slots, shippers:
• Automate accurate delivery options: Real-time, accurate delivery options improve cart conversion and customer satisfaction
• Optimise fleet utilisation: In-cart calculation of available capacity, alongside enforced blackout periods down to the hour, prevent overbooking, order cancellations, reschedules and fleet underutilisation
• Invent new business drivers: Use delivery-slot insights to influence customer cart choices; for example: discount underutilised slots, consolidate orders in the same service area with eco-friendly branded delivery options or incentivise repeat customers with preferred slots
“ Leading retailers recognise that last-mile success comes from delivering perfect customer experiences, while reducing costs,” said Guy Bloch, CEO of Bringg.“ Dynamic Delivery Slots help them do just that.”
Infobip’ s journey from start-up to unicorn without raising funds
Global communications platform, Infobip, has released a new documentary, distributed with CBS News, showcasing its journey from start-up to the first Croatian company gaining a billion-dollar valuation without external funding. The documentary details Infobip’ s exponential growth and how it has helped some of the world’ s most wellknown businesses provide more conversational customer experiences that drive loyalty.
Consumers no longer want to swap between multiple apps or websites. So, brands must be able to provide seamless and conversational experiences. From its creation in 2006, Infobip has been at the forefront of providing innovative omnichannel communications and has helped democratise the communication between businesses and customers.
Infobip has helped Uber remain competitive in key markets like APAC, EMEA and LATAM, serving over 110 million users with its products. Since the partnership began in 2019, Infobip provides number masking for secure end-toend communication between drivers and passengers, achieving a 90 % global call anonymisation target. Over time, the partnership has expanded to include additional valuable services, such as SMS alerts and WhatsApp communication, even enabling users to order an Uber directly.
Silvio Kutić, CEO at Infobip, said:“ As technology and customer preferences evolve, Infobip has been at the forefront of driving innovation in omnichannel communications as our partnership with Uber demonstrates. By learning by doing, our dedicated team continues to explore new frontiers and deliver marketleading solutions that provide seamless conversational experiences between businesses and their customers.”
6 Intelligent SME. tech