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Josh Hough , CEO , CareLineLive
CareLineLive is a UK homecare software company which produces revenues of over £ 3.5 million and has 42 staff . Its clients are agencies which provide carers to people at home . It means they arrive at a person ’ s home with all the medical and personal information they need to do their job . CareLineLive ’ s CEO , Josh Hough , explains how a big part of the company ’ s toolkit comes from the Atlassian suite of software , which contains tools including Jira and Confluence .
HOW CARELINELIVE USES THE ATLASSIAN SUITE TO BUILD SOFTWARE FOR ITS GLOBAL HOMECARE CLIENTS
ARELINELIVE ’ S CEO , Josh
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Hough , was born with a rare muscle weakening illness and spent much of his early life in a wheelchair . Doctors doubted he ’ d ever be able to have a career , let alone run a global business . He ’ s proved them wrong and , today , CareLineLive ’ s app is used by carers from over 600 agencies . It means they arrive at a person ’ s home with all the medical and personal information they need to do their job .
Hough said : “ I ’ ve always had a desire to change things , even from a young age . When I was visited by medical professionals as a young child , I hated having to endlessly repeat myself and educate them about my condition . Our software means patients don ’ t need to do this . It ’ s a lot more efficient .”
The challenge : Joining all the dots and ensuring collaboration takes place
The major challenge for CareLineLive is connecting all the relevant parties together . Its application joins up everything in a homecare business , from patient notes and visits to invoicing and staff rotas . Family members can access relevant information so they know what ’ s going on . But also , critical healthcare professionals like ambulance drivers can access such information , via a one-time access route .
To achieve this , Hough needed his staff to be excellent collaborators too . This was a challenge as many of his team are in different locations and even time zones , so the company needed excellent communication channels . Furthermore , in order to keep
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