// SCALING UP //

NOW , IT TAKES VERY LITTLE TIME – 10 MINUTES OR LESS – DOWN FROM AROUND TWO TO THREE HOURS .

The result : less time spent on manual tasks and hybrid working support

Goldcrop has succeeded in reducing the labour involved in its outbound invoice and statement processing and has made associated cost savings . Now , mail management requires only one person to monitor that everything is working correctly whereas before , it involved two employees carrying out manual and repetitive tasks .

“ We have reduced the administrative burden of the process , and the credit controller can now manage it without it impacting their other duties ,” said O ’ Brien . “ Now , it takes very little time – 10 minutes or less – down from around two to three hours .”

Goldcrop has also seen a reduction in its cost of postage by transitioning to the new way of working . O ’ Brien said : “ It has helped us streamline ”, adding that the solution is seamless and straightforward and that staff are satisfied using it . A bonus benefit is that the Credit Controller , who is the main operator of Quadient Impress , can work remotely three days a week and process outbound mail remotely from there .

O ’ Brien added : “ Our working relationship with Quadient is very satisfactory and things ran smoothly from day one .” �

76 Intelligent SME . tech