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Intelligent SME . tech is a Lynchpin Media publication for professionals with an interest in global SME news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmedia . com

ELLO AND A warm welcome to issue 47 of

Intelligent SME . tech . On this month ’ s front cover , we feature Kimi Gilbert , Managing Partner of Future Factory . Future Factory is a leading business development consultancy in the UK helping creative agencies grow . She talks about how the company was founded , saying : “ What we identified is that the reason agencies dislike sales is because it ’ s wrapped up in a whole bunch of negative stereotypes . We wanted to prove that sales could be done in an intelligent , ethical way and that a nuanced , research-based approach to selling would get amazing results .”

Gilbert also discusses how the company has grown from the three founders working in their living rooms to 75 employees split across three locations . She has 13 years ’ experience working across a range of disciplines and supporting agencies big and small . She has an MA in Human Rights from UCL and , as a proud Asian woman and member of the LGBTQIA + community , she is a fierce advocate for achieving greater diversity within the creative industries . Turn to page 44 to read more .

Email security can feel prohibitively expensive or complex for SMEs . Rick Goud , Chief Innovation Officer and Co-founder at Zivver , explains why that does not need to be the case and emphasises the importance of comprehensive outbound email protection measures . Turn to page 41 .

We also have a round-up of all the latest SME news from across our regions , while our intelligent brands section looks at what ’ s new in sales and marketing , finance , HR and customer experience .

I hope you enjoy the magazine and if you ’ d like to contribute to any future issues , please contact me by emailing rebecca @ lynchpinmedia . com

Rebecca Miles Managing Editor

The Editor ’ s Question this month is : what best practice tips can you offer for cloud data protection , particularly for SMEs ? Four experts offer their top tips and advice , starting on page 20 .

Boots , Barclays and Deutsche Bank are just some of the companies that have announced back to office mandates for UK staff in 2024 . If big-name employers are abandoning homeworking in favour of in-person interaction , what does that mean for the future of remote work ? From page 28 , Kristian Torode , Director and Co-founder of communication technology , Crystaline , explores this question .

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