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MANAGEENGINE STUDY REVEALS INSUFFICIENT VISIBILITY INTO BUSINESS PROCESSES AND INFRASTRUCTURE AUTOMATION IN AUSTRALIAN SMES
ManageEngine , a division of Zoho Corporation and a leading provider of enterprise IT management solutions , has unveiled the findings of its comprehensive Digital Intensity in Australia Study , conducted by technology advisory firm , Ecosystm . As market competition increases , small to midsize enterprises ( SMEs ) in Australia are shifting to modern technology infrastructure to maintain their competitive edge . However , this surge in digital intensity poses visibility challenges for technology leaders . The study shows that enhancing security , powering resilience , maximising productivity and reducing costs are the reasons behind embracing IT observability over traditional monitoring . new providers and suppliers for technology . Over half ( 51 %) of surveyed organisations use three to five cloud environments , while 14 % manage up to 10 .
A staggering 90 % of Australian organisations expect up to 60 new applications , tools or platforms to be implemented in their infrastructure over the next 12 months . The expanding technology architecture , characterised by a proliferation of applications and diverse cloud usage , has heightened the demand for IT support .
More than half of those surveyed ( 54 %) identified infrastructure modernisation as the primary focus of the organisation ’ s tech modernisation strategy . However , to remain competitive , CEOs and business leaders are driving productivity enhancements through technology optimisation , aiming for major change and growth without adding cost or , in many cases , even while lowering budgets .
In a fiercely competitive environment , Australian SMEs are compelled to innovate and leverage AI-powered insights and digital engagements to modernise their technology infrastructure . The study underscores the urgency for SMEs to adopt advanced technologies to ensure relevance in an evolving market .
The results also highlight a significant barrier preventing organisations from adopting a digitalfirst mindset : the challenge of managing complex IT environments and the lack of visibility over them .
Despite the investments in cloud and AI , most Australian SMEs consider themselves at the early stages of their Digital Transformation journeys . Nearly 60 % of SMEs rated themselves as ‘ traditional ’ or ‘ emerging ’, with less than 10 % considering themselves ‘ transformative ’ or ‘ digital-first ’.
The study reveals that the surge in digital intensity within organisations has encouraged them to seek out
This complexity results in increased costs , security risks and scalability challenges that hamper agility and innovation while jeopardising positive customer experiences . The key concern is cost reductions , with 52 % of the organisations identifying this as the top business priority for the next 12 months .
The study highlights the critical issue of insufficient monitoring , with technology leaders recognising the importance but struggling to establish comprehensive visibility and control over their technology environment . In the survey , most SMEs noted they are actively monitoring their servers ( 75 %) and networks ( 70 %). However , the low rates of end-to-end business process ( 14 %) and infrastructure automation ( 18 %) monitoring reveal worrying visibility gaps .
Conducted by Ecosystm , the study commissioned by ManageEngine Site24x7 represents the views of more than 100 technology leaders , decision-makers and other key business stakeholders from SMEs in Australia . �
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