// SCALING UP //
machines with services that automatically scale up / down based on user demand
Results
The digital service has now been rolled out to 100 % of criminal courts in England and Wales , is dealing with 3,000 court hearings a day and has processed 1.3 million cases to date .
Challenges ahead
There are still challenges to overcome and improvements to be made . With HMCTS ’ rebalanced plans for 2024 – 25 , Common Platform now enters a stage where the scope of the programme is largely finished and the organisation ’ s main objectives are to improve the platform , so it works better for users across the Criminal Justice System .
Working with HMCTS , Scrum continues to embed product-based teams and are delivering an objective and key results ( OKR ) framework which aims to bring more accountability to the teams in terms of delivering platform stability and quality of service for users . It will also focus its teams on meeting user needs more effectively in future .
The next stage of Scrum ’ s technical strategy and next 12-month plan aims to tackle the remaining technical debt to ensure stability and bring down the cost of change . HMCTS and Scrum have DORA metrics as part of the OKR framework and will be continuously targeting smaller , more regular releases to bring down the cost of change and improve the ability to react to user needs .
Learnings
Key learnings included :
• Build small and test before committing further resources . This iterative model of delivery – an Agile model – has resulted in continuous improvements to the service
• Constantly communicate and reaffirm the vision and user priorities . The programme leadership and business / product owners ensure all technical teams on the programme really understand the business and user needs . Some innovations have been individually small but collectively added up to real improvement
• Cultural alignment and collaboration are the most important success factors . They ’ ve collectively created a development / delivery culture that embraces change . This has been at the heart of Scrumconnect ’ s working relationship with HMCTS ’ Crime Programme and technical teams . �
68 intelligent
. tech
Intelligent SME . tech