THE ENHANCEMENTS WE ’ VE MADE IN

COLLABORATION WITH

INTELLIWORX HAVE IMPROVED

OUR IT

RESOURCES , ALLOWING US TO FOCUS ON SUPPORTING

THE AGENCY ’ S STRATEGIC

GLOBAL INITIATIVES . face of any disruptions . We chose Intelliworx to help us maintain a robust Business Continuity plan that would mitigate the impact of evolving cyberthreats and potential digital disruptions as well as protect data integrity and confidentiality , improve operational efficiency and hardware compatibility , simplify system maintenance and allocate IT resources properly . The ability to have on-the-ground and in-country support across multiple time zones was also critical due to our global brand representation capacity across North America , Europe and Asia .

How easy was the implementation with Intelliworx ?

The implementation with Intelliworx was seamless . It ’ s important to have a transformation partner that is equipped with a deep understanding of specific industry challenges and the ability to craft innovative solutions which can truly transform the organisation ’ s digital landscape . With Intelliworx , we found a partner who not only understands our needs but aligns with our agency ’ s relentless vision towards innovation and excellence .

How has it affected your employees ’ working day ?

Our work with Intelliworx has helped us improve the experience for both our employees and our brand clients . For example , the meeting room upgrades we implemented through our partnership with Intelliworx have increased collaboration and productivity by reducing IT interactions by 95 %. In addition , our global support model implementation with Intelliworx has enabled us to reduce IT support response times from days to hours . This is particularly significant as it allows our entire workforce to confidently focus on the productive , creative work to connect brands with fans in authentic , engaging and innovative ways .

How important was the cybersecurity element ?

The cybersecurity element is critical to our Business Continuity planning and ensuring our business is as resilient as possible . Working with Intelliworx helped us strengthen our cybersecurity measures and protect the company against evolving cyberthreats amid an ever-changing cyberthreat landscape , as well as safeguard sensitive data and help us ensure Business Continuity in the event of a cyberattack .

What compatibility issues were you facing with hardware before ?

Working with Intelliworx allowed us to standardise our hardware , simplify management and reduce compatibility challenges . Through Intelliworx , we were able to elevate screen sharing capabilities and audio quality that , in turn , minimised real-time IT meeting support , allowing our IT staff to focus on more strategic global agency initiatives .

Tell me more about the meeting room transformation .

We had a need to upgrade our meeting rooms to a new AV conference system and worked with Intelliworx to deliver a solution for our employees and clients that would work within our digital set-up . The renovation of meeting rooms with NEAT solutions fostered collaboration among employees and boosted overall productivity , enabling our teams to work together more effectively and achieve global agency goals more efficiently . With these solutions , employees now walk into conference rooms and see the room ’ s meeting schedules outlined on TVs and tabletop touchpad displays , which in turn has enhanced employee workflow and schedule maintenance . Additionally , the auto framing camera features has allowed our meetings to be more engaging for the remote participant , which fosters greater collaboration through an immersive and authentic experience .

What ’ s next for rEvolution ?

Our focus is to continue growth and seamless collaboration throughout the agency , be that our IT services or client representation . As mentioned , the enhancements we ’ ve made in collaboration with Intelliworx have improved our IT resources , allowing us to focus on supporting the agency ’ s strategic global initiatives . �

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