THEY ’ RE NOT USED TO

EXPERIENCING OFFPLOY ’ S

LEVEL OF ORGANISATION

AND INFORMATION AND IT MAKES

THEM WANT TO WORK WITH US MORE AND REFER MORE CANDIDATES

TO US . electronically with offenders on-site at their local police station with the help of just an iPad . With successful completion of the programme , the offender avoids a permanent stain on their criminal record .

Offploy mentors are the staffers responsible for supporting candidates one-on-one and documenting the job search process to satisfy funder requirements . While Conga Grid transformed the landscape for the Offploy management and business development teams by allowing them to review and update the status of on-going contracts in real-time , adding Conga Composer to Offploy ’ s software suite changed the game for Offploy ’ s mentors .

Mentors capture the details of every candidate conversation and interaction directly into Salesforce . Previously , creating reports from this information required time-intensive cutting and pasting into pre-prepared Excel spreadsheets . With Conga Composer , mentors can now quickly create personalised project summaries , reports and action plans at the touch of a button .

This capability represents massive time savings for mentors . Being freed from manual administrative tasks is also a morale boost for staff – as is their ability to give jobseekers fuller attention and better mentoring .

“ Conga Composer has enabled us to scale our candidate support by 3x ,” said Hill . “ I estimate we ’ ve reduced 16 hours ’ worth of admin work in a typical candidate cycle to just 30 minutes thanks to Conga .”

Rather than triple each mentor ’ s caseload , Offploy has elected to keep case numbers to manageable levels and instead give each candidate additional attention . Where much larger organisations than Offploy may allocate 15 or 20 minutes to candidates per week , Offploy mentors will spend a minimum of an hour per week with anyone attending a programme . This is possible because they don ’ t have to type up case notes and copy and paste information into Excel spreadsheets or other documents . It ’ s also in line with Offploy ’ s technical mission to spend less time on paperwork and more time on helping people . Conga Composer ’ s reporting capabilities offer advantages that go far beyond savings in cost and time . When a mentor recreates a candidate ’ s journey through an Offploy programme in report format , both candidates and programme funders can see tangible proof of that journey and the progress achieved .

“ Providing detailed , coherent information gives Offploy its competitive advantage ,” explained Hill . “ There is no one in our sector behaving this way . Commissioners in the probation service , the police service , the National Health Service , the Department of Work and Pensions and local councils are often steeped in bureaucracy and don ’ t expect much in the way of reporting from their funded projects . They ’ re not used to experiencing Offploy ’ s level of organisation and information and it makes them want to work with us more and refer more candidates to us .”

Offploy ’ s affinity for Conga doesn ’ t end there . Using Salesforce and Conga , the organisation has recently built an entire HR system to administer and house all staff contracts and policies . This saves time , reduces complexity and eliminates a major proportion of paperwork – slashing the latter to just seven documents from the original suite of 35 .

Cutting down on paperwork has also enabled Offploy to save money on hiring costs . It would have taken two full time admin staff to do the work that Conga automates , saving the organisation between £ 22 – 28,000 per administrator annually .

In addition to the organisation ’ s goals of optimising Offploy ’ s internal workflows , Hill and his team built a free-market solution to help organisations funded by the Department of Work and Pensions build a paperless , automated system to facilitate the distribution of a total of £ 4 million to young jobseekers . Powered by Salesforce and Conga , the youth placement initiative resulted in hundreds of young people nationwide securing employment . �

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