Intelligent SME.tech Issue 33 | Page 21

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// EDITOR ’ S QUESTION ?

OLLIE MAY , SALES DIRECTOR , HUBSPOT

C reating compelling social content is a blend of science and art , requiring equal parts data-driven strategy and creative inspiration . And here are five tips to achieve that :

1

Know your audience : Engaging content starts with a deep understanding of who you ’ re talking to . Brands must conduct market research , dive into analytics and create detailed audience personas . What are their interests , preferences and pain points ? Once this information is achieved , it can be utilised to tailor content and spark conversation .

2

Tell a story : Appealing content is often wrapped up in compelling narratives . Stories evoke emotion , stimulate curiosity and are inherently shareable . Whether it ’ s introducing a new product or sharing behind the scenes insights , a business must weave a narrative thread that captures attention and keeps your audience wanting more .

3

Leverage user-generated content ( UGC ): UGC is a testament to a company ’ s credibility . It ’ s genuine , relatable and intrinsically social . Invite followers to share their own experiences or ideas around your product or service , and don ’ t forget to credit them when sharing their content .

4

Stay responsive and foster dialogue : Social media is a two-way street . Responding to comments , posing questions or asking for opinions can turn passive content consumers into active community members . Regular interaction strengthens relationships and builds a sense of belonging around your brand .

5

Experiment and optimise : The digital landscape is ever-evolving . Organisations need to stay curious and keep testing new formats and channels . Monitor performance , learn from what works ( and what doesn ’ t ) and constantly optimise strategies . In this dynamic environment , being adaptable is key .
Alongside this , it ’ s crucial to identify key metrics and KPIs as these serve as a GPS , guiding you to the desired results . Additionally , become acquainted with competitors . Their strategies may inspire , but remember , your content should be unique to your narrative and messaging . It should also echo your buyer persona insights and reflect each stage of the buyer ’ s journey . Finally , consistency is key . To help with this , companies can establish a consistent posting schedule to maintain audience interest and ensure visibility . Each of these steps complement the other to create a tapestry of truly engaging social content .
Furthermore , creating engaging social content isn ’ t a one-size-fits-all task . It requires creativity , strategic thinking and a touch of boldness . But most importantly , remember to have fun with it and showcase your brand ’ s personality . Social media , after all , should be a delightful experience for both you and your audience .

IT REQUIRES CREATIVITY , STRATEGIC THINKING AND A TOUCH OF BOLDNESS .
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