intelligent

THE END RESULT IS THAT SMES RECEIVE A SLOW AND POOR QUALITY SERVICE THAT IS INCONVENIENT

AND THEY JUST HAVE TO

MAKE DO .

The problem with Internet connectivity started in 1982 when British Telecom was privatised by the UK government . Overnight , it effectively became a privatised monopoly of UK telecommunications infrastructure .

Poor quality of service

To break this monopoly , several attempts were made to introduce competition to the market . Finally , Openreach was established in 2005 , enabling third party providers to access the infrastructure .

In theory this was fine . But the problem was that while many of these providers supply businesses with Internet service , Openreach is ultimately responsible for the speed of the regular reports of Internet connections dropping , intermittent service or lower broadband speeds than guaranteed . Added to that are the horror stories of those customers that the engineers take weeks to or fail to connect , particularly in rural areas . And because of the inefficient and bureaucratic booking system , they often have to wait days or even weeks for an appointment .

Infrastructure problems

A further problem is the infrastructure of the UK ’ s cities , towns and villages . Many were built decades or even centuries ago and weren ’ t designed to incorporate this modern technology , with any upgrades carried out often being both disruptive and expensive . network , putting them at its mercy when it slows down or stops working altogether .

Up until now , the only genuine choice for SMEs has been between Openreach and Virgin Media . But the latter is only available to small businesses and consumers in certain areas of the country .

The quality of service SMEs have received from Openreach has been poor too , with

Even the more modern developments have failed to take into account and accommodate the growth of bandwidth requirements over time . A prime example is many of the shopping centres that have been built in the last 15 years .

Their communications infrastructure became outdated almost from the moment it was installed , meaning that they have had to add on makeshift capacity . And because multiple