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Intelligent SME . tech is a Lynchpin Media publication for professionals with an interest in global SME news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmedia . com
Editor ’ s note
S WE LOOK to the year ahead , there are
A many things to consider for small and medium enterprises , especially in light of the many challenges which they face . Our feature on page 28 focuses on technology predictions for 2023 . Our three experts all said that cybersecurity would need to be a main focus for SMEs and explain how to approach this . Automation , Machine Learning and the slowdown of cloud adoption are also addressed in this forward-thinking article .
On the front cover this month , it ’ s great to be able to celebrate a company which is booming . One of Australia ’ s leading online flower delivery services , Roses Only , has reported record customer retention , doubled orders , mitigated the impact from the Brisbane floods and is looking at business expansion with support from Macquarie Telecom . Kelly Taggart , CEO of Roses Only , explains how the technology from Macquarie Telecom has helped the company grow . a significant Impact Intelligence upgrade to its ClimateOS platform to help planners unlock crucial funds for city transitions . City planners at Helsingborg in Sweden have already been using ClimateOS to visualise their climate roadmap and are using Impact Intelligence to develop a Climate Investment Plan to access funds from the EU Commission as one of the EU 100 mission cities .
We also have a round-up of all the latest SME news from across our regions , while our ‘ intelligent ’ brands section looks at what ’ s new in sales and marketing , finance , HR and customer experience .
I hope you enjoy the magazine and if you ’ d like to contribute to any future issues , please do not hesitate to contact me by emailing rebecca @ lynchpinmedia . com
Rebecca Miles Editor
Our feature on page 41 focuses on business analytics . New research reveals that , while 79 % of UAE organisations invest in analytics ahead of all other technology , historic unsolved challenges mean critical business insights aren ’ t fully utilised . The research , carried out by IDC on behalf of Alteryx , showed that future-proofing business using AI-driven insights needs more consideration than simply investing in new technology .
Our Expert Opinion comes from Treena Diebolt , VP People , Otter . ai . She focuses on employee productivity and how they can be empowered and motivated to do their jobs as efficiently as possible . It ’ s easy to do this the ‘ wrong ’ way , such as setting shorter deadlines for faster results and overloading employees with extra work , but long-term , this is only going to burn out your team .
Our Scaling Up section focuses on sustainability and Swedish start-up , ClimateView . The company has launched
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