RROW BUSINESS

COMMUNICATIONS , one of the UK ' s leading independent providers of collaboration , connectivity , cybersecurity and cloud and infrastructure managed services , has partnered with POPX to implement its fully Managed Service Provider ( MSP ) Platform to transform operations , service and business management functions .

For Arrow to continue its growth trajectory and focus on customer experience , a strategic decision was made to invest in the latest service management technology aimed at enhancing both employee and customer experiences . Following an intense period of growth through acquisition , the business imperative pivoted to ensure all operations in the acquired businesses consolidated into a single standard .

The initiative labelled One Customer Experience . One Platform will give Arrow the capability to quickly integrate acquired businesses on to a future-proofed service management solution . After narrowing down the technology choice to ServiceNow , Arrow selected POPX as the ideal option to de-risk its investment with a fully managed service . POPX will provide specialists to run the platform on behalf of Arrow .

Arrow Business Communications is a UK company which offers end-to-end technology solutions to enable connection and collaboration with colleagues and customers . The company has grown significantly through multiple acquisitions , and it needed to ensure all acquired businesses consolidated into a single standard . Arrow chose POPX ’ s MSP Platform , powered by ServiceNow , to share the risk and responsibility of the project . Jason Briscoe , Chief Operating Officer at Arrow , told Intelligent SME . tech more about the partnership .

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