intelligent

intelligent

. tech

Intelligent SME . tech is a Lynchpin Media publication for professionals with an interest in global SME news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmedia . com

ELCOME TO ISSUE 26 of Intelligent SME . tech .

Business acquisitions can be complex but is there a way to make the process simpler ? POPX , a fully managed and integrated MSP Platform , thinks so and provided its services to UK company , Arrow Business Communications , which is on this month ’ s front cover . For Arrow to continue its growth trajectory and focus on customer experience , a strategic decision was made to invest in the latest service management technology aimed at enhancing both employee and customer experiences .

After narrowing down the technology choice to ServiceNow , Arrow selected POPX as the ideal option to de-risk its investment with a fully managed service . Jason Briscoe , Chief Operating Officer at Arrow , tells us more on page 44 .

Our feature on page 41 focuses on how customer experience leaders can take steps to get their business through times of economic turbulence . Bill Staikos from Medallia explains how CX leaders can play a crucial role and includes tips such as identifying new ways to listen and speak to customers .

We also have a round-up of all the latest SME news from across our regions , while our ‘ intelligent ’ brands section looks at what ’ s new in sales and marketing , finance , HR and customer experience .

I hope you enjoy the magazine and if you ’ d like to contribute to any future issues , please do not hesitate to contact me by emailing rebecca @ lynchpinmedia . com

Rebecca Miles Editor

In our Predictive Intelligence section , Mike Puglia from Kaseya talks to us about how to address the cybersecurity challenges around email . It can be a prime target for cybercriminals because it is so critical to companies . He explains how companies can put email protection in place .

Our Scaling Up section finds out more about how leading carriageway and footpath surfacers , Kiely Bros , used Babble to transport its network to the cloud . The migration to the cloud for Kiely Bros was completed with the implementation of a full cloud telephone solution harnessing the power of Microsoft Teams . The solution enabled users to work from any location in a secure and effectively managed way , while still retaining their local numbers .

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