Intelligent Issue 25 | Page 53



86 % of HR managers think their training provisions could be improved

that COVID-19 worsened the training provisions available to employees . This couldn ’ t have come at a worse time , given that the majority of HR managers ( 80 %) and deskless workers ( 68 %) think the need for training and development has increased in the last five years .
In addition , workers ’ are increasingly prioritising training when it comes to choosing an employer , with deskless workers ranking upskilling opportunities in the top five most important workplace benefits .

N ew research among HR managers and ‘ deskless ’ workers , including those in the hospitality , retail and construction industries , has revealed that 86 % of HR heads and 69 % of employees believe there is room for improvement when it comes to their employer ’ s approach to training and development .

The research , which was conducted as part of a new report from Cloud Assess , found that HR heads are conscious of the importance of upskilling , with 97 % agreeing that training and development are vital to their company ’ s future success .
Those surveyed thought that training can offer a range of benefits to their organisation , including boosting business performance , improving efficiency and increasing staff retention and satisfaction . Despite this , businesses continue to underestimate the extent of the current training crisis in vocational industries .
While the majority acknowledge that their training programmes could be improved , 85 % of HR heads maintain that their company does offer comprehensive training to all employees . A significant proportion of deskless workers disagree . In fact , a third of workers believe their employer ’ s approach to training is limited or inconsistent .
The challenge has been amplified by the pandemic , with almost half of HR managers and deskless workers claiming
Similarly , over two-thirds of deskless workers stated that the training and development opportunities offered by their employer have a strong influence on their loyalty to the business .
The report also explores how workers want the upskilling they are demanding to be delivered . The majority ( 74 %) prefer their training delivered via face-to-face or hybrid ( a mixture of face-to-face and online ) methods . Online training in isolation was found to be the least popular ( 12 %) among staff , demonstrating a clear preference among deskless workers for hands-on training sessions which reflect the practical nature of their roles .
Rob Bright , CEO and Founder of Cloud Assess , said : “ Our research confirms what we already suspected . The world of work has changed forever and workers ’ priorities have shifted . The real insight is that employers simply can ’ t afford to cut corners when it comes to training and development . It ’ s playing an increasingly important role in employee satisfaction and it needs to be delivered in a way that works for them .
Plus , with millions of job vacancies across the UK , deskless workers are now in a position to choose a place to work based on these factors .
“ It ’ s crucial that businesses acknowledge the wants and needs of this valuable talent pool and invest in upskilling their workforce effectively , or risk losing out in the fight for talent .” �
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