Intelligent Issue 25 | Page 45


// END-USER INSIGHT // kickstarting a modernisation initiative to simplify its complex IT architecture and better meet the needs of its 33,000 members .

To centralise its data and create an IT environment capable of providing personalised experiences , including ensuring members get the best value with the right policy , Peoplecare selected Boomi ’ s cloudnative Integration Platform-as-a-Service ( iPaaS ) to integrate business-critical systems and myriad legacy and cloud applications across the business .
“ Our primary system HAMBS is share-owned by 20 other health funds , so for many years we ’ ve had trouble enacting changes , setting direction and understanding our members in real-time – data retrieval was always 24 hours behind ,” said Williams .
“ By linking our systems and data , we ’ re overriding our disparate architecture and getting to know our members better than ever before . Whether it ’ s in our mobile app or on the desks of our 140 contact centre agents , we ’ ve made more member data visible and available in a singular interface . We can now instantly see when someone is going to the hospital or why a claim may have failed and recommend a solution .
“ To advance our promise , we ’ re also using the newly acquainted , detailed member data to deepen our personalised health management service capability – this is a concierge-type resource that gets the right health information and advice to our members , how they want it and when they want it .”
With all critical data accessible through a unified platform , the benefits also extend to governance and compliance with the solution assisting Peoplecare to maintain compliance with the Australian Prudential Regulation Authority ’ s ( APRA ) CPS 234 standard .
Williams said Peoplecare ultimately chose Boomi due to its ability to easily break down data silos with a simple drag-and-drop user interface that visualises process flows . Given the company ’ s limited IT scope , Peoplecare
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