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Access4 has announced the results of a survey it conducted among Australian Managed Service Providers ( MSP ), looking at their challenges and priorities for the year ahead , with many placing modernisation as their top concern . Intelligent SME . tech found out more . . .

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A survey conducted by Access4 , a leading Unified Communication-as-a-Service provider , has found that 40 % of MSP businesses have placed modernisation at the top of their to-do list . This was followed by introducing new products and services ( 31 %) and the integration of SaaS applications ( 29 %).

“ The survey results are interesting as they provide an insight into where businesses will focus their attention and IT investments over the coming months ,” said Tim Jackson , Managing Director , Access4 . “ It ’ s clear that many realise their current IT infrastructures can no longer adequately support their operations .”

Asked to nominate the biggest challenges they face when it comes to undertaking a Digital Transformation strategy , 53 % nominated time constraints . This was followed by resources and budget allocation ( 42 %) and a lack of skills and experience within their existing IT teams ( 40 %).

“ Many MSPs are under pressure to complete the work required on their IT infrastructures but are facing both time and budgetary restrictions ,” added Jackson .

“ The ongoing IT skills crisis is also causing headaches with many organisations struggling to find and retain the skilled professionals they require .”

Tim Jackson , Managing Director , Access4