TRANSFORMATION OF WORKFLOWS VIA A PLATFORM APPROACH
IS INEVITABLE FOR SUSTAINED ORGANIZATIONAL RESILIENCE
More than a technological shift , Digital Transformation ( DX ) represents a cultural change for an organization regardless of its size , nature of its business , or the industry it belongs to . DX impacts both , IT departments and the business units that interact with customers , suppliers , and government authorities .
Developing a broad and deep view of DX – one that keeps the customer at the center and leverages workflows to connect the customer to the organization – can substantially improve the potential of digital initiatives . Although individual workflows may not be interconnected or interdependent , all should serve the organization ’ s common goals ( with respect to customer satisfaction , organizational sustainability , financial performance and employee contentment ). In this context , leaders must gain totality visibility of workflows to discover bottlenecks that hamper performance .
Business resilience ensures sustained organizational growth , even during uncertain times . Resilience is about building the capacity to rapidly respond to changes and minimizing the impacts of unplanned disruptions . Resilience is incomplete without being critically aware of weak links and having plans to address them . Organizations must be cautioned that today ’ s smooth processes can become tomorrow ’ s bottlenecks . After examining DX from IT and line-of-businesses perspectives , IDC has concluded that all team members have distinct roles to play in building resilience . �