intelligent
// EDITOR ’ S QUESTION ?
SAT SANGHERA , CEO , IPI
I believe that holding strong principles and values , both in and out of work , is vital to success . At IPI , I follow five key guiding principles : people , clients , propositions , fiscal and operational brilliance . Every decision is made with these in mind , a strategy that has enabled us at IPI to broaden the scope of our work and develop our consulting practice .
The ‘ people ’ principle is especially important to me , as I firmly believe that to deliver the best customer experience to clients , you have to have a team that is purpose-led and willing to work for the same core values as you are . As such , I focus on leading the IPI family with a sense of purpose and I encourage our people to keep four values in mind : we own it , we aim high , we succeed together and we are always evolving .
“
BRING A
HUMAN ANGLE TO THE WORKPLACE AND RECOGNISE THAT EMPLOYEES ARE HUMANS WHO HAVE THEIR GOOD AND BAD DAYS .
For me , an organisation ’ s people are what makes a leader – and their business – successful , and after the challenges of the past few years , business leaders have realised this more than ever before . They have come to recognise the importance of empowering their people and investing in them to ensure their workplace experience – whether remote , in-person or hybrid – is a positive one and is especially important in the face of the much talked about ‘ Great Resignation ’.
Leaders that empower their people and put them at the heart of their company will see higher engagement , performance and trust . It ’ s also important that I bring a human angle to the workplace and recognise that employees are humans who have their good and bad days , just like me .
Future-proofing should also be a cornerstone of any CEO ’ s success strategy . Companies are built with longevity in mind and the only way to do that is to constantly evolve and adapt , meeting the demands of today while anticipating the needs of tomorrow .
Technology inevitably makes this easier , but it is people that are the key to organisational success and delivering human-to-human interaction will always be the way that leaders can stay ahead in a competitive marketplace .
Your people are the foundation from which to drive your company forward , so invest in them , upskill your team , diversify your talent pool and enhance well-being .
“
IT IS PEOPLE THAT ARE THE KEY TO ORGANISATIONAL SUCCESS AND DELIVERING HUMAN- TO-HUMAN INTERACTION WILL ALWAYS BE THE WAY THAT LEADERS CAN STAY AHEAD IN A COMPETITIVE MARKETPLACE .
Intelligent SME . tech |
|
. tech |
21 |