Intelligent SME.tech Issue 16 | Page 32

intelligent

// FEATURE //

DIGITISATION CAN HELP ANY SME SCALE TO NEW HEIGHTS AND PROVIDE
A BETTER EXPERIENCE TO
CLIENTS . deliver the Minimum Viable Products ( MVP ) on a deadline with precise customisations . This sort of arrangement will allow a company to test the waters on the production of the MVP without dependency and massive cost incurring on third parties along with acquiring cloud computing , generative AI like technologies for the longer run .
Another approach for SMEs to digitise is a hybrid model allowing them to work in clusters by sourcing interface from a third party alongside the company ’ s integrating team , given they know the needs of the company and the product inside out . This not only renders cost-effectiveness but also knowledge to their own integrating team on how the process took place so they can handle the same in the long run building customised solutions .
A hybrid module shall benefit the SMEs in the long run . However , if the need of a company is limited to displaying products on a third-party website or limited software integration , the ‘ Plug and Play ’ approach works just fine .
Despite multiple modules available at the SME ’ s discretion to digitise themselves in 2022 , the main aim at the end of every process must be an exceptional employee and customer experience through collating customer feedback and simplifying the workflow . �
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