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Civica has won a new five-year , £ 3.6 million contract with LPPA
Civica ’ s cloud-enabled Universal Pensions Management ( UPM ) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise services . It will offer value for money administration software and build an innovative digital platform for future growth .
LPPA is a subsidiary of Local Pensions Partnership , a major pension service provider for public services schemes . LPPA provides pension administration services to 17 local authority and blue light clients with over 600,000 members across more than 1,800 public and charity sector employers .
The implementation of UPM will sit at the heart of the organisation ’ s business and Digital Transformation to improve the member and employer experience .
The new platform allows members and employers to self-serve 24 / 7 , introducing automation and self-service capabilities that significantly improve the user experience . UPM will consolidate five existing systems into one integrated workflow platform , freeing up administrators to focus more on Value Add activities for members .
Consumers remain underwhelmed despite big digital switch
Only 29 % of consumers around the world believe the companies they interact with now deliver an improved digital experience compared to before the pandemic . The stark findings from a new study from VMware of more than 9,000 consumers , reveal that while there has been a seismic digital switch , businesses have not captured the attention of customers , who are feeling largely underwhelmed .
Key industries have fallen short on delivering cutting edge digital experiences , according to the research . Those experiences might range , for example , from retailers moving to enable card payments , to tracking deliveries online from factory to home or engaging with a new application that provides even greater level of customisation throughout the ordering process . This is despite 64 % of survey respondents identifying themselves as ‘ digitally curious ’ or ‘ digital explorers ’, signalling a receptive and readily available digital audience .
Nearly 49 % said they would switch to a competitor if their digital experience doesn ’ t live up to expectations – just 12 % would remain loyal .
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Remote work has intensified data protection challenges facing two-thirds of UK businesses |
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Barracuda Networks , a trusted partner and leading provider for cloud-enabled security solutions , has released a new report titled : The State of Office 365 backup , which reveals that the worldwide shift to remote work during the pandemic has intensified the challenges associated with protecting Office 365 data . |
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The report findings revealed that nearly twothirds ( 64 %) of UK businesses are concerned about ransomware attacks facing its Microsoft Office 365 ( O365 ) data . Furthermore , nearly half ( 45 %) of UK based organisations have already experienced a ransomware attack , and 55 % know an organisation that has experienced a ransomware attack and struggled with recovery . |
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To shed light on this issue , the report surveyed global IT decision makers in the UK to capture their opinions and perspectives about Office 365 , data security , backup and recovery . The findings revealed that a comprehensive data backup solution with unlimited storage is an important priority for 84 % of UK organisations this year . |
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