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INDUSTRY UNLOCKED // them to extend the reuse of capabilities and continuously adapt to changing regulatory , legislative and public expectations . CIOs are embracing composable government to overcome existing , siloed approaches to managing services , systems and data that limit the ability of governments to adapt to the rapidly evolving needs of the emerging digital society .
Gartner predicts that 50 % of technology companies that provide products and services to the government will offer packaged business capabilities to support composable applications by 2023 .
Data sharing-as-a-Programme
Data sharing is often ad hoc in government , driven by high-profile use cases such as child protection incidents or gender violence that cannot easily be generalised . Data sharing-asa-Programme moves it into being a scalable service , with multiple reusable capabilities , supporting the drive toward more composable approaches in government service delivery .
Gartner predicts by 2023 , 50 % of government organisations will establish formal accountability structures for data sharing , including standards for data structure , quality and timeliness .
Hyperconnected public services
engagement is a seamless , bidirectional engagement with constituents across organisational boundaries , while delivering a personalised experience using the preferred and most effective channels to reach them .
Gartner predicts that over 30 % of governments will use engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024 .
Operationalised analytics
Operationalised analytics is the strategic and systematic adoption of data-driven technologies , such as Artificial Intelligence ( AI ), Machine Learning and advanced analytics , at each stage of government activity to improve the efficiency , effectiveness and consistency of decision making . Decision makers can make better context-based operational decisions in real-time to improve the quality of the citizen experience .
Gartner predicts that by 2024 , 60 % of government AI and data analytics investments aim to directly impact real-time operational decisions and outcomes . �
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GARTNER PREDICTS THAT BY 2024 , GOVERNMENT ORGANISATIONS WITH A COMPOSABLE CASE MANAGEMENT APPLICATION ARCHITECTURE WILL IMPLEMENT NEW FEATURES AT LEAST 80 % FASTER THAN THOSE WITHOUT .
Hyperconnected public services is the wholeof-government use of multiple technologies , tools or platforms to automate as many business and IT processes as possible . Government CIOs can use hyperautomation principles and practices to develop hyperconnected , highly automated end-to-end business processes and public services that require minimal human intervention .
Rick Howard , Research Vice President at Gartner
Gartner predicts that by 2024 , 75 % of governments will have at least three enterprise-wide hyperautomation initiatives launched or underway .
Multichannel citizen engagement
Citizen direct participation with governments reached new heights in 2020 as communities dealt with the pandemic , wildfires , hurricanes and other events . Multichannel citizen
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