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New collaboration set to accelerate customer experience management capabilities for insurers
Q uadient , a leader in helping businesses create meaningful customer connections through digital and physical channels , announced that it has partnered with Duck Creek Technologies Inc , a global provider of SaaS-delivered enterprise software to the property and casualty insurance industry .
The collaboration will boost the Digital Transformation initiatives of insurance organisations by integrating Quadient ’ s customer experience management ( CXM ) solutions with Duck Creek ’ s Claims management software . Named a Leader in the 2020 Gartner Magic Quadrant for P & C Core Platforms , North America , Duck Creek ’ s customers are among the most innovative insurance carriers worldwide .
This strategic partnership will bring enhanced omni-channel distribution capabilities to users of Duck Creek Claims by leveraging Quadient ’ s CXM solutions , including customer experience orchestration and customer journey mapping .
The accelerator , based on Quadient ’ s award-winning CXM platform , Quadient Inspire , enables insurance business users to send interactive and personalised communications through a customer ’ s preferred channel , as well as have access to customer journey mapping tools to monitor and improve the overall customer experience . personalised and delivered to any channel and for any device
• Empower business users to make content changes in a controlled environment to ensure compliance , without reliance on IT
• Gain quick access to archive and retrieval of communications
Future plans include integrating Quadient ’ s accelerator with Duck Creek ’ s Policy and Billing solutions .
“ Nothing impacts customer loyalty more than the experience customers get during difficult times and the integration between Duck Creek Claims and Quadient ’ s CXM solutions enhances the responsiveness , speed and simplicity of the claims process ,” said Elizabeth Del Ferro , Vice President of Partner Go-To-Market at Duck Creek Technologies . “ Our partnership with
Quadient further extends Duck Creek ’ s leadership in providing innovative SaaS-based solutions for global insurance companies that help them navigate the rapidly changing industry and capture market opportunities faster than their competitors .”
Chris Hartigan , Chief Solution Officer , Customer Experience Management at Quadient , said : “ Our partnership with Duck Creek Technologies reflects Quadient ’ s strategy to work closely with leading technology solution partners and integrate Quadient Inspire ’ s robust capabilities into their core systems .
“ Integrating Quadient with Duck Creek Claims makes it possible for insurance companies to accelerate their Digital Transformation initiatives and improve customer experiences .” �
The Quadient accelerator adds to Duck Creek Claims software the ability to :
• Migrate communications from existing platforms into a centralised hub
• Consolidate communications by designing templates that can be
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