intelligent

Remote working looks set to be the new norm , leaving organisations with the challenge of enabling flexible , agile and secure working practices . Scott Dodds , CEO , Ultima , highlights the five most common IT headaches that remote working has brought , as well as options for combatting these .

ith working practices looking

For many SMEs , however , the administrative overhead of ensuring employees have the right IT device and services in place can be prohibitive , often resulting in organisations implementing a patchwork of solutions which don ’ t quite hit the mark , leading to frustrated and demotivated employees .

We know that companies with excellent employee experience outperform the S & P 500 by 122 % ( Accenture ) so making sure your employees have devices that work smoothly is key to productivity and your future success . But we ’ ve found that there are five common IT headaches that most SMEs have encountered since moving to remote working .

Poor IT infrastructure and slow broadband . Suddenly having to work full-time from home has tested IT infrastructure to its limits with systems crashing regularly and downtime a problem for many companies . And let ’ s not forget that many people still don ’ t have the best broadband service or speeds . Therefore , you have disgruntled employees who are continually calling help desks for assistance .

Old devices and an inability to update them . At the start of lockdown , everyone scrambled to find a laptop or computer

SUDDENLY HAVING TO WORK FULL-TIME FROM HOME HAS TESTED IT INFRASTRUCTURE TO ITS LIMITS .