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With 86 % of SMBs stating they ‘ strongly agree that technology is changing the industry ’, Cisco has highlighted seven steps organisations can take to successfully manage their technology .

Develop a three-year digital technology roadmap aligned to your business goals , with expansion in mind .

STEP TWO :

Prioritise the critical business processes to automate . Examples include launch of new products and services ; deliver better customer experience ; improve financial forecasting ; improve operations and service delivery .

STEP THREE :

Evaluate and right-size the technologies to invest in . Businesses need to invest in technologies like cloud , mobility , data analytics and security to differentiate themselves and become more efficient . Start with a realistic budget and scale up accordingly .

STEP FOUR :

Invest in digital talent and skills . Attract talent and focus on employee training to upgrade skills .

Find the right technology partner for your journey . If you lack in-house IT expertise , look for a partner that offers consultancy and project management services .

STEP SIX :

Keep up with industry trends and best practices . Examples include attending technology events and webinars ; participate in digital forums ; use product assessment tools to guide your buying decisions .

STEP SEVEN :

Simplify , start small , learn and scale . Choose technology that is simple , secure and reliable , and that can grow with you as your business grows . �

DEVELOP A THREE- YEAR DIGITAL TECHNOLOGY ROADMAP ALIGNED TO YOUR BUSINESS GOALS , WITH EXPANSION IN MIND .